SWW is committed to 100% Customer Satisfaction Guaranteed. If there are any problems with your shipment let us know immediately - we stand behind every bottle we sell. Please contact Customer Service with your name, your order number, our expert team will be more than happy to resolve the issue. SWW cannot guarantee the condition of any wine if the wine is not received the first time the shipper attempts delivery. If there is no one home to sign for the package the wine may be held in the shipper's facility that is not temperature controlled.