Super Wine Warehouse Shipping Policy
1. Shipping Rates
The shipping costs are automatically calculated at the time the order is placed. If you would like to know the shipping cost to a particular area, please select your items and enter your zip code in the shopping cart. Prices of our wines do not include shipping/handling charges, which vary depending on destination, number of bottles ordered and choice of delivery options.
2. Where We Ship
As shipping wine is complicated, we are constantly trying to update our shipping capabilities. If you have specific questions about shipping, please contact customer service. Please note that some states have laws on the shipment of alcohol that prohibit us from shipping to addresses in those states.
Click here to see list of states and the types of products we can ship to those states.
3. Title & Ownership
Title to, and ownership of, all wine passes from SWW to the purchaser in the State of New Jersey and the purchaser takes all responsibility for the import of the package from New Jersey to his/her home state. Since we own all of our inventory and therefore arrange for transportation of the wine, SWW is providing a service to, and acting on behalf of the purchaser. By utilizing this service from SWW, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of wine. By placing an order with SWW, purchaser authorizes SWW to act on buyer’s behalf to engage a common carrier to deliver buyer’s order. SWW makes no representation to the legal rights of anyone to ship or import alcoholic beverages into any state outside of New Jersey.
4. Billing Information
Orders placed on this website are not final. Your credit card is not charged automatically. A charge is put on your credit card after the product has been packed and the order is deemed complete. Please note that all credit cards are verified. You must provide a billing address that corresponds to the credit card you are using. If the billing address does not match the credit card you will be informed and the order will not be processed until we hear from you.
5. Estimated Delivery Time
Orders placed will typically ship from our climate-controlled facility within the next 7-10 business days.
6. Tracking an Order
Once your order has been completed, you will receive an email from SWW confirming your order. Once your order has shipped you will receive an additional email which will include a tracking number for your convenience.
Products are packed in our “Shipper Approved” containers to ensure proper delivery. We do everything possible on our end to protect our products from temperature related damage.
8. Signature Policy
You must be 21 years of age or older to purchase wine from SWW. All packages REQUIRE a signature by someone 21 years of age or older upon delivery. It is highly recommended that you provide us with a business shipping address for the best service. Customer comments on your order such as "Please leave on back porch" or "Leave at front door" unfortunately cannot be honored. Failure to comply with this policy will result in your wine being returned to SWW without refund of any shipping charges.
SWW is committed to 100% Customer Satisfaction Guaranteed. If there are any problems with your shipment let us know immediately - we stand behind every bottle we sell. Please contact Customer Service with your name, your order number, our expert team will be more than happy to resolve the issue. SWW cannot guarantee the condition of any wine if the wine is not received the first time the shipper attempts delivery. If there is no one home to sign for the package the wine may be held in the shipper's facility that is not temperature controlled.